At Book My Yacht, we strive to ensure customer satisfaction with every booking. This Refund Policy outlines the guidelines and procedures regarding refunds for our services.
1. Cancellation and Refunds
- Cancellation: Our cancellation policies vary depending on the type of booking and the specific yacht or service reserved. Please refer to the booking details or contact our support team for information on the cancellation policy applicable to your reservation.
- Refunds: If you are eligible for a refund according to the applicable cancellation policy, refunds will be processed based on the following:
Refunds will be issued to the original payment method used during the booking process. The timing and amount of the refund will depend on the specific terms and conditions of the booking. In some cases, cancellation fees or non-refundable deposits may apply as per the terms of the reservation.
2. How to Request a Refund
If you believe you are entitled to a refund based on the applicable cancellation policy, please follow these steps:
- Contact Support: Reach out to our support team at firstname.lastname@example.org and provide your booking details, including your reservation number and reason for requesting a refund.
- Review Process: Our team will review your request and assess it based on the terms and conditions of your booking. Please allow us a reasonable period to process your refund request.
- Confirmation: Upon approval of your refund request, we will notify you via email and process the refund to the original payment method used for the booking.
3. Non-Refundable Items
Certain services or charges may be non-refundable as per the terms of the booking. These may include but are not limited to:
- Non-refundable deposits
- Fees associated with specific services or add-ons
- Charges incurred due to breaches of terms and conditions
4. Contact Us
If you have any questions or require further clarification regarding our Refund Policy, please contact us at email@example.com.
Please note that this Refund Policy is subject to change at our discretion. Any updates or modifications will be effective upon posting the revised Refund Policy on this page.
By using our services, you agree to comply with the terms and conditions outlined in this Refund Policy.
This Refund Policy was last updated on 02/12/2023.